Frequently asked questions

Is Trustbucket good for my business?

All types of businesses should harness the power of reviews and manage their reputation. Trustbucket works for both small and large sites, no matter the type of industry. From a simple blog to a large online store, Trustbucket can increase sales by showing off what other customers say about your business in a nice way. Customizable to your brand and always up-to-date, Trustbucket is good for all types of businesses.

Do you offer a free trial?

You can always use Trustbucket for free, forever. The first 7 days you will get full access to the PRO version of Trustbucket, without the need of registering your credit card details – and try the software to its fullest potential without any obligation.

Will my Trustbucket plan be automatically renewed?

If you chose to upgrade from Free to our paid plans, your subscription will be automatically renewed monthly or yearly based on the plan you have chosen, so you don’t lose access to your widgets. You can easily cancel your subscription in your admin panel in the Settings page.

Can I downgrade my plan?

Yes, you will be able to downgrade your plan at any time and you will continue to have access with the downgraded plan after your current plan expires.

Do you offer support?

Yes, our support team is always ready to help you. Click the chat button down to the right on any page to start chatting with us and we will be happy to assist you.

Can one company profile have multiple users?

Yes, company profile can have multiple team members and they can be added though Settings page under “My Team” tab.

What platforms can I connect to Trustbucket?

The following platforms can be connected to your account: Google, Fresha, Booking, Bokadirekt, Reco.se, Trustpilot, hitta.se. Upcoming platforms: Facebook, tripadvisor, Airbnb.

Will you integrate Yelp and Amazon?

Yes, seeing as they are highly requested by customers they are first on the list of research for integration in future updates.

Will you add more languages?

Yes, we have plans to add more languages for widgets and summary pages. For now we only have English and Swedish.

Does it collect reviews from online book stores, such as Amazon, Nook, Googleplay, etc?

At the moment we don’t have integrations for those platforms, however, we will consider adding them in future updates.

Will you integrate WordPress?

You can embed iframe code for widgets you get when creating a widget in any html structure. At the moment we don’t have a wordpress plugin but are working on it.

Does Trustbucket collect testimonials from social media platforms (Facebook, Instagram, etc)?

The biggest social media platform that we integrate with is Google for now, with an official API provided to us from from Google for believing in our startup. The other platform you mentioned that offers reviews is Facebook, which we started looking into implementing as many people have asked for it.

Does the app post all types of reviews, positive and negative ones?

Transparency is very important for us and for customers, therefore – both positive and negative reviews are posted and calculated into the average Trustbucket Scrore. To avoid for example creditors or bots from posting negative reviews, each email and reviewer will be able to add only 1 review and the email address will need to be verified by reviewer to have the review posted. The widget that you use on your website can be modified to only show for example 4- and 5-star reviews, although the average score will always count in all your reviews.

Can we invite customers to review, and if yes, is it automated?

Yes, you can invite your customers to review you. This can either be done automatically with the automatic review collection tool or manually by adding their name and emails.

When you pull reviews form all sources do you store them for display or do you only display what is “live” on the other review sites?

As we always want to have the freshest most updated reviews, they are stored temporarily and fetched and updated on a daily basis.

Can you respond to reviews directly from the platform?

Yes, you can respond to Trustbucket reviews directly on the platform. Very soon we are adding responding to Google reviews directly on the platform as well.